FAQ

Q: Why is PolisPay more secure?

A: We do not store your keys in our servers, meaning that we have 0 acces to your funds. This makes PolisPay the only non-custodial wallet with gift cards and debit cards option.

Q: What can I do with PolisPay?

A: Exchange cryptocurrencies, store them in a secure way using your hardware wallet, buy gift cards and top up phones, or turn them into fiat currency using the epay debit card.

Q: What is a Hardware Wallet?

A: A hardware wallet is a special type of cryptocurrency wallet which stores the user’s private keys in a secure hardware device. They have major advantages over standard software wallets: private keys are often stored in a protected area of a microcontroller, and cannot be transferred out of the device in plaintext. PolisPay also supports this kind of wallet.

Q: How can I order an epay debit card?

A: You can order it via this link.

Q: Where can I use my epay card?

A: The PolisPay Card is a Mastercard card. It works everywhere Mastercard is accepted. It works offline, online, and internationally. You can use the Card for everyday purchases at all your favorite merchants and at ATMs for cash withdrawals.

Q: Which countries does the epay card support?

A: The epay card works wherever mastercard is accepted. However, you need to be an EU resident to order one.

Q: What does the Shift function does?

A: The Shift function lets you instantly change between cryptocurrencies, without the need to go through an exchange.

Q: When will my country have a card?

A: We are actively looking for new countries for both cards and gift cards. Expect news from us soon.

Q: Where can I request support for the app?

A: Please open a ticket here, and the support team will help you right away:  https://polispay.freshdesk.com/support/tickets/new

Q:  Where can I request support for the PolisPay app and card?

A: Please open a ticket here, and the support team will help you right away:  https://polispay.freshdesk.com/support/tickets/new