Privacy policy

Last updated: September 5, 2018

POLIS HOLD S.A.P.I DE CV (herein after, “POLISPAY”), in terms of Mexico’s Federal Law on the Protection of Personal Data Belonging to Private Parties (herein after “Mexico’s Data Protection Law”) has created the following Privacy Policy in order to make our clients aware of how we gather, transfer and use their confidential information.

This Privacy Policy is available either via our website or in the Wallet app.

DEFINITIONS

The terms contained within this Privacy Policy beginning with a capital letter are to be interpreted according to the following definitions; these are to apply whether the term appears in its singular or plural form:

POLISPAY’S USES OF YOUR PERSONAL DATA

POLISPAY may request and collect your Personal Data through its Application or Website for any of the following reasons:

ADDITIONAL USES

POLISPAY may also make use of your data for the following purposes:

WHICH PERSONAL DETAILS DO WE COLLECT?

HOW DO WE COLLECT YOUR PERSONAL DETAILS?

Your details will be collected once you register via POLISPAY’S Website or Application and/or once you request, either information regarding the services POLISPAY offers, or the services themselves.

POLISPAY promises to inform clients as soon as their data has been collected, which occurs upon acceptance of this Privacy Policy.

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

POLISPAY may transfer your Personal Data without your consent, between its subsidiary companies and business associates both within and outside of Mexico, and with any other parties that the Applicable Legislation Currently in Force permits. POLISPAY may also transfer a client’s details to trust companies, financial institutions and their subsidiaries, in order to offer clients their services.

Any third parties and recipients of personal data will assume the same obligations and/or responsibilities as POLISPAY in terms of a client's Personal Data.

RESTRICTIONS OF USE AND SHARING OF PERSONAL DATA

If you wish to restrict the use or sharing of your Personal Data in POLISPAY’S possession, you must send an email to the following address: [email protected] with the subject line, “REQUEST TO RESTRICT POLISPAY’S USE AND SHARING OF PERSONAL DATA”. Said email must contain the following information:

EXERCISING YOUR ACCESS, RECTIFICATION, CANCELATION OR OPPOSITION RIGHTS (ARCO RIGHTS)

If you wish to exercise any of your ARCO rights over the Personal Data in POLISPAY’s possession, then you may do so by sending an ARCO rights request form to the following email address: [email protected]

In order to access POLISPAY’s ARCO rights request form, click here, or send an email to [email protected]

POLISPAY will reply to your request with twenty (20) working days following the receipt of said request. Once a request form has been approved by POLSIPAY, the latter will take appropriate action within fifteen (15) working days following the date on which POLISPAY sent their response. This period may be extended, one time only, for up to a further fifteen working days, when circumstances so require. POLISPAY will share the Personal Data in its possession regarding a Data Subject as soon as it has verified the Data Subject’s identity, or that of their legal representative, as the case may be. If you wish to revoke POLISPAY’s authorization to process your personal data, please send a written request to the aforementioned email address.

Once you have revoked POLSPAY’s authorization to use your Personal Data, it is possible that POLISPAY may no longer be able to extend you its Products or Services.

USE OF COOKIES

Our Website makes use of cookies, web beacons and other technology which allows us to track your online behavior in order to provide you with a better standard of service and an improved user experience when you navigate our Website. This allows us to offer you products and services based on your preferences. We collect the following types of Personal Data by means of tracking technologies: the timetables in which you access our Website; the time you spend navigating our Website; the sections of our Website you visit; and the websites you visit prior to visiting our site.

ACCEPTANCE

In accordance with the stipulations of Mexico’s Data Protection Law and other applicable legislation, the Data Subject hereby declares:

MODIFICATIONS TO THIS PRIVACY POLICY

POLISPAY reserves the right to make alterations or updates to this Privacy Policy at any time, in order to comply with legislative changes, internal policies, or changes to the way in which we offer or provide our products and services. POLISPAY may notify you of any changes to our Privacy Policy via either of the following means:

POLISPAY CONTACT DETAILS

Address: Insurgentes Sur 682 Int. 9, Colonia del Valle, Bentio Juárez, Mexico City, Zip Code 03100, Mexico

Email: [email protected]